At MONASH LONDON, we want you to be completely satisfied with your purchase.   

7-Day Return Policy

   You may request a return within 7 days of receiving your order.

   To qualify:

    Items must be unused, unworn, and in the same condition as delivered.

• All original tags and packaging must be intact.

• A receipt or proof of purchase is required.

  How to Initiate a Return

  • Log in to our website and go to the “Orders” section.
  • Open your order and click on the “Return” option (if your order has multiple items, select the product you wish to return).
  • Complete the return request by following the on-screen instructions.

  Once your request has been submitted, our system will process the return automatically.

  Non-Refundable Items

  • Products that are used, damaged, or altered after delivery.
  • Items purchased on final sale or clearance.
  • Gift cards (if applicable).

  • Refunds

    Once we receive and inspect your return, we’ll notify you of approval. If approved:

  • To initiate a refund, contact us at [info@monashlondon.com] with your order details.

  • Refund Method

    • If approved, the refund will be processed to your original payment method.

    • Refunds are usually credited within 7–10 business days, depending on your bank or payment provider.

     

    At Monash London, we maintain strict quality standards; therefore, exchanges are not accepted once a product has been purchased. We kindly request customers to carefully review product details before placing an order. In case of any defects or issues, our support team is always available to assist you.